Saturday, March 9, 2019 8:00 am - 12 pm
Ten at the Top
High Flying Steps to Building TRUST with Your Team and Your Clients
with Jason Harris
Customer service is all about building TRUST in your people which translates to building TRUST in your customer relations. How your team members interact with each other and leadership is directly translated to how they interact with your customers. You can create customer loyalty or lose customer loyalty in seconds. Trust is a key ingredient to gaining customer loyalty instantly and even more so in maintaining your customer loyalty over a life cycle.
Don't miss this month's Ten at the Top speaker, and your chance to be selected as the April 2019 Ten at the Top Speaker!
If you're late, you'll miss it!
Saturday, March 9
8:00 am - 12 pm
Breakfast/Networking - 8:00 am
Program starts promptly at 8:30 am
From SCALABLE to SALABLE
Building a Business to Sell
with Elisa Hays, CSP
For 15 years, Elisa Hays, CSP, served as the Founder and Chief Daydreamer of an award-winning edutainment company. In 2014, after getting stuck on the highway in an ice storm and safely evacuating two employees in the face of oncoming traffic, an 18-wheeler semi-truck going 65 miles per hour hit her body...outside of a vehicle.
Through the next 5 months, while Elisa was preoccupied with staying alive, her company continued to fulfill over half a million dollars' worth of contracts. Less than two years later, Elisa successfully sold the company. Now she speaks to audiences on topics of leadership, resilience, and disability.
Could you sell your business if you needed to? If you don't have a business that could be sold to the right buyer, then you may have a profound personal mission, but not a scalable company. And if you can't sell it, you have no exit strategy.
Learn the 6 steps to go from scalable to salable:
- Defining a strong WHY
- Thinking differently about WHO and WHAT you are
- Getting your financial house in order
- Building high quality and high value
- Pitching to a potential buyer
- Gauging the timing
Come prepared to get in the trenches, be honest with yourself, and leave with a plan.
Keeping Your Business Relevant and Thriving for a Quarter-Century...and More!
with Laura Stack, MBA, CSP, CPAE
You are not going to want to miss our featured local speaker in March! We all know that things move fast in this world (maybe not as fast as our speaker drives—she will tell you about that), but still pretty fast. Professional speakers have to be willing to innovate and shift and change and grow to stay relevant.
Laura Stack, MBA, CSP, CPAE, Past President of NSA Colorado and NSA National, has learned to embrace change and use innovation throughout her 25+ years in the business. Laura is an award-winning keynote speaker, bestselling author of eight books, and noted authority on personal productivity, better known as "The Productivity Pro®."
Come to this meeting and discover how Laura has kept her business relevant to meet the needs of her clients, her family, and herself!
See the Next Event page for more info. as it becomes available
Cancellations are accepted until the Friday a week before the event.